Terms and Conditions
1. Overview
This website is operated by WaveGlide. Throughout the site, the terms “we”, “us” and “our” refer to WaveGlide.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms and Conditions. These Terms apply to all users of the site, including browsers, customers, merchants and contributors of content.
Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website or use our services.
For any questions, you can contact us at info@mywaveglide.com.
2. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country, state or region, or that you have permission from a parent or legal guardian to use this website.
You may not use our products for any illegal, unsafe or unauthorized purpose. You must not violate any laws in your jurisdiction when using our website or products.
Any breach of these Terms may result in the immediate termination of your access to our services.
3. Product Information
We do our best to display our products, colors, images, descriptions, features and specifications as accurately as possible.
However, we cannot guarantee that your device’s display will show colors or product details exactly as they appear in real life. Minor differences in color, packaging, design details or product presentation may occur.
Product availability, pricing and descriptions may change at any time without notice.
4. Product Use and Safety
WaveGlide products are designed for recreational use on calm water, such as pools, lakes and other suitable calm water areas.
Customers are responsible for using the product safely and responsibly. Always follow all included safety instructions, local waterway rules and applicable laws before using the product.
You should not use the product in unsafe conditions, including but not limited to strong currents, rough waves, stormy weather, busy boating lanes or restricted areas.
We strongly recommend wearing a suitable life vest or flotation device during use. Children and teenagers should only use the product under responsible adult supervision.
WaveGlide is not responsible for accidents, injuries, misuse, unsafe operation or failure to follow safety instructions.
5. Orders and Payments
When you place an order, you agree to provide accurate, complete and up-to-date billing, shipping and contact information.
We reserve the right to refuse, cancel or limit any order at our discretion, including orders that appear fraudulent, inaccurate, incomplete or in violation of these Terms.
Prices are shown in the currency displayed at checkout. Final charges may depend on your payment provider, currency conversion rates, taxes, duties or local fees.
Payment must be completed before your order is processed.
6. Shipping and Delivery
We offer shipping to selected countries and regions.
Estimated shipping times are shown on our website and may vary depending on your location, customs processing, courier delays, seasonal demand or other circumstances outside our control.
Once your order has been shipped, you may receive tracking information by email.
We are not responsible for delays caused by customs, courier issues, incorrect shipping information, weather conditions or other events beyond our control.
Customers are responsible for providing the correct shipping address. If an order is delayed, returned or lost because the customer provided incorrect information, we may not be able to offer a free replacement or refund.
7. Customs, Duties and Taxes
Depending on your country or region, your order may be subject to import duties, customs fees, taxes or other charges.
These charges are not always included in the product price or shipping cost and may be the responsibility of the customer, unless stated otherwise at checkout.
WaveGlide is not responsible for customs delays or additional fees charged by local authorities.
8. Returns and Refunds
We want you to feel confident when ordering from WaveGlide.
If you are not satisfied with your purchase, you may contact us at info@mywaveglide.com within 30 days of delivery to request a return or refund.
To be eligible for a return, the product must be in a reasonable condition and include all important parts, accessories and packaging where possible. We may ask for photos or videos to assess the product condition before approving a return or replacement.
Refunds are issued to the original payment method once the return has been approved and, where required, received and inspected.
Shipping costs, return costs and handling fees may be non-refundable unless required by applicable law or unless the product arrived damaged, defective or incorrect.
This return policy does not affect your statutory consumer rights.
9. Damaged, Defective or Incorrect Items
If your item arrives damaged, defective or incorrect, please contact us at info@mywaveglide.com as soon as possible.
Include your order number, a clear description of the issue and photos or videos showing the problem.
If your claim is approved, we may offer a replacement, refund or another suitable solution depending on the situation.
We may not be able to approve claims for damage caused by misuse, improper storage, unsafe use, normal wear and tear or failure to follow product instructions.
10. Cancellations
If you want to cancel an order, please contact us as soon as possible at info@mywaveglide.com.
We cannot guarantee cancellation once an order has been processed, packed or shipped. If your order has already shipped, you may need to follow our return process after delivery.
Any cancellation rights required by applicable consumer law will still apply.
11. Accuracy of Information
We aim to keep all information on our website accurate, complete and up to date.
However, errors may occasionally occur, including pricing errors, product description errors, availability errors or typographical mistakes.
We reserve the right to correct errors, update information or cancel orders if any information on the website is inaccurate, even after an order has been placed.
12. Promotions and Discounts
Discounts, promotional offers and sale prices may be changed or removed at any time without notice.
Promotions may be subject to additional terms, including expiry dates, product limitations or order requirements.
Discount codes cannot always be combined unless clearly stated.
13. Intellectual Property
All content on this website, including logos, product images, graphics, text, designs, icons and branding, belongs to WaveGlide or its content suppliers and is protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, sell or use any content from this website without our written permission.
14. Third-Party Services and Links
Our website may include links to third-party websites, payment providers, shipping partners or other external services.
We are not responsible for the content, policies, practices or performance of third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
15. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
By using our website, you agree that we may process your information as described in our Privacy Policy.
16. Prohibited Uses
You may not use our website or products:
- For any unlawful purpose
- To violate any local, national or international laws
- To infringe on intellectual property rights
- To submit false or misleading information
- To upload viruses, malware or harmful code
- To interfere with the security or operation of the website
- To harass, abuse, harm or discriminate against others
- To attempt to gain unauthorized access to our systems
We reserve the right to terminate your access if you violate these rules.
17. Limitation of Liability
To the fullest extent permitted by applicable law, WaveGlide shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our website, products or services.
This includes, but is not limited to, injury, loss of profits, loss of data, loss of revenue, product misuse, shipping delays, website interruptions or unauthorized access.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
18. Indemnification
You agree to indemnify and hold harmless WaveGlide from any claim, demand, loss, liability or expense arising from your breach of these Terms, your misuse of our products or your violation of any law or third-party rights.
19. Severability
If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will still be enforceable to the fullest extent permitted by law, and the remaining sections will continue to apply.
20. Termination
These Terms remain effective unless terminated by either you or us.
We may terminate or restrict your access to our website at any time if we believe you have violated these Terms.
21. Changes to These Terms
We reserve the right to update, change or replace any part of these Terms at any time by posting updates on this page.
It is your responsibility to check this page regularly for changes. Continued use of the website after changes are posted means you accept the updated Terms.
22. Contact Information
For questions about these Terms and Conditions, please contact us at: