Privacy Policy
This Privacy Policy explains how WaveGlide collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or interact with our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
For any privacy-related questions, you can contact us at:
1. Information We Collect
When you visit our website or place an order, we may collect the following types of information:
Personal Information You Provide
This may include:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment-related information
- Customer support messages
- Any information you choose to send us
Automatically Collected Information
When you browse our website, we may automatically collect certain information, such as:
- IP address
- Browser type
- Device type
- Pages viewed
- Time spent on the website
- Referral source
- Approximate location
- Cookies and tracking data
- Shopping behavior, such as products viewed or added to cart
This information helps us improve the website, understand customer behavior, prevent fraud, and provide a better shopping experience.
2. How We Use Your Information
We use your information to:
- Process and fulfill your order
- Deliver products to your shipping address
- Send order confirmations and shipping updates
- Provide customer support
- Respond to questions or requests
- Process refunds, returns, or replacements
- Improve our website and customer experience
- Prevent fraud and unauthorized transactions
- Personalize your shopping experience
- Send marketing emails or SMS messages, if you have opted in
- Show relevant advertising
- Comply with legal, tax, payment, and security obligations
We only use your personal information when we have a valid reason to do so.
3. Payment Information
Payments are processed through secure third-party payment providers.
We do not store your full payment card details on our own systems. Payment providers may collect and process your payment information securely in order to complete your purchase.
Your payment information is handled according to the privacy policies and security standards of the payment provider used at checkout.
4. Shipping and Order Fulfillment
To deliver your order, we may share necessary information with shipping carriers, fulfillment partners, warehouses, and logistics providers.
This may include your name, shipping address, phone number, email address, and order details.
We only share the information needed to process and deliver your order.
5. Email and SMS Marketing
If you subscribe to our email or SMS marketing, we may send you updates, offers, product launches, abandoned cart reminders, and promotional messages.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or following the opt-out instructions in our SMS messages.
Even if you unsubscribe from marketing, we may still send important transactional emails, such as order confirmations, shipping updates, and customer service messages.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to help the website function properly, improve performance, analyze traffic, remember your preferences, and support advertising.
Cookies may be used to:
- Keep items in your cart
- Remember your preferences
- Understand how visitors use the website
- Improve website speed and performance
- Measure advertising results
- Show relevant ads on other platforms
You can control or disable cookies through your browser settings. Some parts of the website may not work properly if cookies are disabled.
Where required by law, we may ask for your consent before using certain cookies.
7. Advertising and Analytics
We may use third-party tools such as analytics platforms, advertising platforms, email marketing services, and tracking technologies to understand customer behavior and improve our marketing.
These tools may collect information such as your device type, browsing activity, pages visited, products viewed, cart activity, and interactions with ads.
This helps us improve our website, measure campaign performance, and show more relevant offers.
Depending on your location, some advertising or analytics activity may be considered “sharing” or “selling” personal information under certain privacy laws. You may have the right to opt out of this activity where applicable.
8. Who We Share Information With
We may share your information with trusted third parties who help us operate our business, including:
- Payment processors
- Shipping carriers
- Fulfillment partners
- Email and SMS marketing platforms
- Customer support tools
- Website hosting providers
- Analytics providers
- Advertising platforms
- Fraud prevention services
- Legal, tax, or compliance advisors where necessary
We do not share more information than necessary for these services to perform their function.
We do not sell your personal information for direct cash payment.
9. Legal Basis for Processing
If you are located in the European Economic Area, the United Kingdom, or another region with similar data protection laws, we may process your personal information based on one or more of the following legal bases:
- Performance of a contract: To process and deliver your order
- Consent: For marketing emails, SMS messages, or certain cookies where required
- Legal obligation: To comply with tax, accounting, fraud prevention, or legal requirements
- Legitimate interests: To improve our website, prevent fraud, provide customer service, and run our business
- Vital interests: Where necessary to protect safety or security
10. Data Retention
We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.
This may include keeping order records for customer service, tax, accounting, fraud prevention, legal compliance, and business record purposes.
When personal information is no longer needed, we will delete it, anonymize it, or securely store it according to applicable law.
11. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Request a copy of your personal information
- Opt out of certain marketing or advertising activities
- Lodge a complaint with a privacy regulator or data protection authority
To exercise your rights, contact us at:
We may need to verify your identity before processing your request.
12. California and US State Privacy Rights
If you are located in California or another US state with applicable privacy laws, you may have additional rights regarding your personal information.
These rights may include the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, the right to opt out of certain sharing or targeted advertising, and the right not to be discriminated against for exercising your privacy rights.
To make a privacy request, contact us at:
13. International Data Transfers
Because we work with service providers and platforms that may operate in different countries, your personal information may be transferred, stored, or processed outside your country of residence.
When this happens, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.
14. Data Security
We take reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no website, online store, or electronic transmission is completely secure. We cannot guarantee absolute security, but we work to protect your information using commercially reasonable safeguards.
15. Children’s Privacy
Our website is not intended for children.
We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided us with personal information, please contact us at info@mywaveglide.com, and we will take appropriate steps to delete it.
16. Third-Party Links
Our website may contain links to third-party websites, apps, payment providers, or services.
We are not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before providing any personal information.
17. Customer Reviews and User Content
If you submit a review, photo, comment, or other content, we may display it on our website, marketing materials, advertisements, or social media channels.
We may display your first name, last initial, review content, rating, and any photo or media you choose to submit.
Do not submit content that includes private information you do not want to be public.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
Any updates will be posted on this page with a new “Last updated” date.
Your continued use of the website after changes are posted means you accept the updated Privacy Policy.
19. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or how your personal information is handled, contact us at: