Shipping Policy
At WaveGlide, we want your order experience to be simple, clear, and stress-free. That’s why we offer free shipping on every order, always.
For any shipping questions, contact us at:
1. Free Shipping
We offer FREE shipping on all orders, with no minimum order value required.
There are no hidden shipping fees at checkout.
2. Order Processing Time
Orders are usually processed within 2–3 business days after payment has been successfully completed.
During high-demand periods, holidays, or major sale events, processing may take slightly longer.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
3. Delivery Time
Standard delivery usually takes 8–12 business days, depending on your location and local delivery services.
Delivery times may vary due to:
- Customs processing
- Local courier delays
- Weather conditions
- Holiday periods
- Incorrect or incomplete shipping details
- High seasonal demand
We always do our best to get your order delivered as quickly as possible.
4. Order Tracking
As soon as your order ships, you will receive a tracking number by email.
You can use this tracking number to follow your package every step of the way.
Please allow 24–72 hours for tracking information to update after your order has shipped.
5. Customs, Duties and Taxes
Depending on your country or region, your order may be subject to customs duties, import taxes, VAT, or other local fees.
These charges are determined by your local customs authority and may be the responsibility of the customer unless stated otherwise at checkout.
WaveGlide is not responsible for customs delays or additional fees charged by local authorities.
6. Incorrect Shipping Address
Please make sure your shipping address is complete and correct before placing your order.
If you enter the wrong address, contact us immediately at info@mywaveglide.com.
We cannot guarantee address changes once an order has been processed or shipped. If an order is delayed, returned, or lost due to incorrect shipping details, we may not be able to offer a free replacement or refund.
7. Lost or Delayed Packages
If your order appears delayed, please first check your tracking link for updates.
If your package has not arrived within the expected delivery window, contact us at info@mywaveglide.com and we’ll help investigate the issue.
If a package is confirmed lost by the shipping carrier, we may offer a replacement or suitable solution.
8. Packages Marked as Delivered
If tracking shows your package was delivered but you have not received it, please check:
- Around your delivery location
- With household members
- With neighbors
- Your local courier or post office
If you still cannot locate your package, contact us at info@mywaveglide.com and we’ll help where possible.
WaveGlide is not responsible for stolen packages after confirmed delivery, but we will always do our best to assist you.
9. Multiple Item Orders
If you order multiple products, they may be shipped separately depending on warehouse availability and logistics.
If this happens, you may receive separate tracking numbers for each shipment.
10. Shipping Restrictions
We aim to ship to as many locations as possible.
However, some remote areas, restricted regions, military addresses, or locations with limited courier access may have longer delivery times or may not be available for shipping.
If we cannot ship to your location, we will contact you as soon as possible.
11. Contact Us
For any questions about your order, shipping, or tracking, contact us at: