Return Policy
At WaveGlide, we want you to feel fully confident when placing your order. That’s why we offer a flexible, customer-friendly return policy with free returns on eligible orders.
For any return or refund request, contact us at:
1. 30-Day Money-Back Guarantee
You can request a return within 30 days of delivery.
If your WaveGlide AquaJet™ is not what you expected, contact us and we’ll help you with a return, exchange, replacement, or refund.
We want your experience to be simple, fair, and stress-free.
2. Free Returns
We offer free returns on approved return requests.
There are no restocking fees and no hidden return fees.
Once your return is approved, we will provide return instructions and, where available, a prepaid return label or another free return solution.
3. Return Eligibility
To be eligible for a return, please make sure:
- The return request is made within 30 days of delivery
- The product is returned with all main parts and accessories
- The product is not damaged due to misuse, unsafe use, or neglect
- The item is packed safely for return shipping
We understand that you may need to inspect the product after delivery. Returns are handled flexibly, but the product must be returned in a reasonable condition.
4. Used Products
You may inspect and test the product carefully.
However, products that are heavily used, damaged, missing important parts, or returned in an unsafe or unsellable condition may qualify for a partial refund, replacement, or store credit instead of a full refund.
This does not affect your rights if the product arrived damaged, defective, or incorrect.
5. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@mywaveglide.com.
Please include:
- Your order number
- A short description of the issue
- Clear photos or videos of the product and packaging
Once reviewed, we will offer a suitable solution, such as a free replacement, refund, or return.
6. Exchanges
If you would prefer an exchange instead of a refund, contact us and we’ll help arrange it.
Exchanges may be offered for defective items, damaged items, incorrect items, or other approved return situations.
7. Refunds
Once your return has been received and approved, your refund will be processed to your original payment method.
Refunds usually appear within 5–10 business days, depending on your bank or payment provider.
You will receive an email once your refund has been issued.
8. Order Cancellations
If you want to cancel your order, contact us as quickly as possible at:
If your order has not been processed or shipped yet, we will do our best to cancel it and issue a refund.
If your order has already shipped, you can still request a return after delivery under this policy.
9. Non-Returnable Situations
We may not be able to approve a full refund if:
- The product was damaged through misuse
- The product was used in unsafe or unsuitable conditions
- Important parts or accessories are missing
- The return request is made after 30 days
- The item was intentionally damaged
- The product was modified or altered after delivery
We always review each case fairly.
10. Customs, Duties and Fees
Shipping is free, and approved returns are free.
However, customs duties, import taxes, VAT, or local fees charged by your country may not always be refundable unless required by applicable law.
11. How to Start a Return
To start a return, email us at:
Please include your order number and the reason for your return.
Our support team will guide you through the next steps and provide return instructions.
12. Contact Us
For any return, refund, exchange, or order issue, contact us at:
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